Bravo! Arts Support Specialist
~ Bonus Tracks ~

Excited about this opportunity to join Bravo Arts’ CX Team?

Thanks for visiting our bonus track page about this role and we appreciate your interest!

Read more below about our Company Culture & Work Environment as well as
your Mindsets & Attributes for Success on our Customer Experience (CX) team.

Our Company Culture &
Work Environment

At Bravo Arts we love to work hard and have fun doing it!  

We love what we do and why we do it — and it shows! 

Below is a sneak peek behind the curtain of what it is like working as part of the Bravo Arts cast and crew day-to-day….

  • We are a fully remote cast of passionate performing arts specialists from around the globe tirelessly dedicated to our client’s success.
  • Each member of our crew believes in the power of the Performing Arts to change the world for the better and has experienced it firsthand.
  • As a fully remote team, we work from anywhere with a good internet connection. This work-life balance allows our cast to bring their best selves to their work and personal lives.
  • Video meetings, audio calls, online chat and virtual meetups are some of the ways we stay engaged and connected with each other.
  • Even though we are a group of creatives, we are process driven and use our creativity to create repeatable scalable processes that deliver superior results to our customers. These become our scores, scripts & choreography for success.
  • We have a strict drug-free policy because to bring our best work to our teammates & customers we must be present, clear-headed, and focused.

Your Mindsets & Attributes
for CX Success

Success on the front lines with our customers and behind the scenes with our crew depends on having the right mindset, skills and personality. 

Here are the primary traits, values, beliefs, and characteristics of the ideal candidate for the Support Specialist role at Bravo Arts.

    Coachable

    • Possess a growth-oriented and open mindset.
    • Being open to receiving to both positive & constructive feedback
    • Able to adapt and implement changes based feedback

    Empathy

    • Affirm customer’s feelings, frustrations, and pain by putting yourself in their shoes.
    • Exhibit compassion to others in all interactions.
    • Use positive language & create a genuine connection.

    Excellent Communicator

    • Uses clear and concise language.
    • Displays positive body language and facial expression.
    • Has a warm, enthusiastic, cheerful & friendly tone of voice.

    Active Listener

    • Listen with deep presence to customer questions & concerns.
    • Respond in a way that makes clients feel heard.
    • Use positive verbal cues like “mmm”, paraphrasing, & clarifying questions

    Patience

    • Ability to remain calm, present, respectful & professional always.
    • Persist to walk customers through the process when they need help with.
    • Report any mistreatment by a customer to managers.

    Adaptability

    • Be proficient in all communication channels and mediums.
    • Use customers preferred communication medium and learning style.
    • Adapt to the different backgrounds, styles, and personalities of each customer.

    Resourcefulness

    • Use your creativity & resourcefulness to find quick efficient solutions.
    • Ability to quickly research a problem internally and online to find solutions.
    • Ability to remain doggedly persistent throughout a difficult situation.
    • Tenacity to get the job done thoroughly and accurately.

    Positive Attitude

    • Understands that there is “what happens” and how you respond to it.
    • Maintain a positive, can-do attitude.
    • Your attitude determines our altitude.

    Respectful

    • Display respect to everyone always including clients, team members & vendors.
    • Believe & demonstrate that everyone has value to offer.
    • Understand client’s ideas have golden potential & mine them accordingly.

    Take Ownership

    • Easily & openly admit mistakes.
    • Take ownership of your contribution to results.
    • Make appropriate improvements & adjustments as needed.

    Growth Mindset

    • Possess a deep love of learning & are perpetual student.
    • Regularly improve your skills through courses, books, audios & webinars.
    • Understand there is always a higher level of mastery.

    And... Roll Credits!

    You may it to the very end! Impressive! 👍🚀🏆 We admire your tenacity & attention to detail.

    And we value those who go the extra mile!

    To let us know you read the bonus material, mention the word “Tchaikovsky” in your application and/or video.

    We look forward to receiving your application!
    If you apply, you’ll hear from us either way.

    To Learn More...

    Be sure to checkout our websites as well to learn more about our clients, products and services.

    bravoartssolutions.com
    bravo-base.com